Privacy and Cookie Policy

Last updated: 27th November 2025

1. Who we are

This website is operated by The Agency Lab.
Our contact details are:

The Agency Lab
5 The Dairy Barn
Noon Sun Farm
Mobberley
Cheshire
WA16 7AU

Company No: 13391426
Email: hello@theagencylab.co.uk

2. The personal information we collect

We collect:

  • Your name and contact details when you contact us

  • Any information you include in messages or forms

  • Basic usage data such as your IP address, browser type and pages visited

3. How we get your information

We collect information when:

  • You send us a message

  • You join our mailing list

  • You work with us

  • You browse our website

Most of the information comes directly from you. Some comes from cookies and analytics tools.

4. How we use your information

We use your information to:

  • Send updates and news

  • Provide the services you request

  • Improve our website

We do not sell your data.
We only share it with the trusted SaaS tools we use to run our business.

5. Legal reasons we use your information

We rely on:

Consent
You can withdraw consent at any time by emailing hello@theagencylab.co.uk.

Legitimate interest
We may contact you where there is a clear business reason. You can opt out at any time.

6. How we store and protect your information

Your data is stored securely in:

  • Google Workspace

  • Other SaaS tools we use from time to time

We only keep your data for as long as needed for the purposes listed above.

7. Your data protection rights

You can:

  • Ask for a copy of the data we hold

  • Ask us to correct inaccurate data

  • Ask us to complete incomplete data

  • Ask us to delete your data in certain situations

  • Ask us to restrict or stop using your data in certain situations

  • Ask us to transfer your data to another service

  • Withdraw consent at any time

To make a request, email hello@theagencylab.co.uk.
We will respond within one month.

8. How to complain

If you have concerns about how we use your data, email hello@theagencylab.co.uk.

You can also contact the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk

Cookie Policy

9. What cookies are

Cookies are small files stored on your device when you visit our site.
They help us understand how people use the site and make sure it works properly.

10. Cookies we use

Essential cookies
Needed for the site to function.

Analytics cookies
Used to see how people use the site. These may track:

  • Pages visited

  • Time spent on the site

  • Device or browser type

We may use tools such as Google Analytics.
These do not identify you personally.

Third-party cookies
Some tools or embedded content may set their own cookies.

11. Managing cookies

You can manage or block cookies in your browser settings.
Blocking some cookies may affect how the site works.

12. Changes to this policy

We may update this page from time to time.
The updated version will always be available here.